Client Services Director

MNP•Winnipeg, MB

About The Position

MNP is seeking a Client Services Director to join their Digital team. This role is focused on driving business growth across a portfolio of strategic client accounts. The successful candidate will act as a trusted advisor to executive stakeholders, identifying opportunities, creating value through strategic relationships, and connecting clients with MNP's Digital and Advisory capabilities. The role involves helping organizations navigate change by aligning people, processes, and technology, leveraging capabilities in Digital Advisory, Microsoft technologies, Data & AI, Cyber Security, Collaboration, Managed Services, Procurement, and business transformation. This is an entrepreneurial, results-driven role focused on business development, client value creation, and revenue growth, requiring an understanding of client priorities and the ability to bring together the right expertise from across MNP. The Digital team is described as a group of highly skilled and creative thinkers who support and learn from each other, focused on translating client challenges into real results by leveraging technology. They offer an environment for continuous growth, where employees have a voice and collaborate on meaningful work.

Requirements

Proven success in business development, account growth, technology sales, or consulting services.
Experience selling Digital Advisory, business technology platforms, cloud, data & AI, cybersecurity, collaboration, managed services, or business transformation services.
Strong understanding of business and technology transformation and the ability to align solutions to client outcomes.
Knowledge of Microsoft technologies and emerging digital trends.
Exceptional relationship-building, communication, and influencing skills.
Ability to collaborate effectively within a matrixed organization.
An entrepreneurial mindset, accountability, and a passion for growth.

Nice To Haves

You view business development as creating value and helping clients achieve their goals.
You have experience selling technology, digital transformation, advisory, or professional services solutions.
You understand how people, process, and technology drive successful transformation.
You are fluent in Microsoft technologies, Data & AI, Cyber Security, Managed Services, and digital transformation.
You are comfortable engaging executives in strategic business conversations.
You excel at identifying opportunities, building relationships, and delivering measurable growth results.
You thrive in a performance-driven environment where success is directly tied to the value and growth you create.

Responsibilities

Own business development and growth objectives for an assigned portfolio of strategic accounts.
Identify, qualify, develop, and close opportunities across Digital and the broader firm.
Develop and execute account plans that drive pipeline growth, revenue, and client value.
Maintain an active pipeline and accurate forecasts through disciplined CRM practices.
Develop executive-level relationships and establish yourself as a trusted advisor.
Understand clients' business priorities, challenges, and growth objectives.
Bring insights, innovative ideas, and emerging technologies that create value and support strategic goals.
Position MNP as a long-term partner in growth and transformation.
Collaborate with Partners, relationship leaders, and subject matter experts to develop integrated client strategies.
Align account plans and go-to-market activities across service lines.
Connect clients with the right expertise across Digital and the broader firm.
Foster collaboration that strengthens client relationships and maximizes value.
Build and maintain a strong network of business and industry relationships.
Share relevant market insights, thought leadership, and emerging technology trends.
Represent Digital and the broader MNP brand in the marketplace.