Client Services Director

Saxon Global • Parsippany, NJ

2d

About The Position

The Client Services Director will lead and manage distributed support operations, overseeing large-scale End User Support environments. This role requires a strong understanding of ITIL, incident, request, and problem management, as well as experience with ITSM platforms and endpoint management tools. The director will also manage third-party vendors and support contracts, ensuring a customer-first approach in a fast-paced setting.

Requirements

• 10+ years of experience in IT support services.
• At least 5 years in a leadership or director-level role managing distributed support operations.
• Proven experience overseeing large-scale End User Support environments.
• Strong understanding of ITIL framework.
• Experience in incident, request, and problem management processes.
• Familiarity with ITSM platforms (e.g., ServiceNow).
• Familiarity with enterprise endpoint management tools.
• Excellent leadership, organizational, and communication skills.
• Customer-first mindset.
• Experience managing third-party vendors and support contracts.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving skills.
• Attention to detail.
• Bachelor's degree in Information Technology, Computer Science, Business, or related field.

Nice To Haves

• Experience in a multi-location or logistics-focused organization (e.g., retail, transportation, hospitality, etc.).
• Master's degree preferred.

Responsibilities

• Lead and manage distributed support operations.
• Oversee large-scale End User Support environments.
• Manage incident, request, and problem management processes.
• Manage third-party vendors and support contracts.
• Ensure a customer-first approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Director