Client Services Director- Minneapolis, MN

Compass Group•Minneapolis, MN

11d•$110,000 - $120,000•Onsite

About The Position

Canteen One is the national account management arm for Canteen, a leading food and retail service company in the United States. We specialize in providing customized office coffee, vending, market, and pantry programs. As part of Compass Group USA, Canteen One offers opportunities to work with Fortune 500 companies and be part of a diverse team committed to attracting, retaining, and developing top talent. We are looking for individuals with a customer-first, always friendly approach.

Requirements

Bachelor’s Degree
Minimum of five years of account or client management experience required
Proven account retention required
Strong leadership skills required
Strong communication and relationship management skills required
Ability to plan strategically and analyze financial data required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
A high level of proficiency in Microsoft Word, Excel, and PowerPoint required

Nice To Haves

Experience in operations and food service is strongly preferred
Experience managing large programs that involve strategic planning and project implementation preferred
Experience with an ERP system (i.e. Oracle, PeopleSoft, SAP, JD Edwards) preferred
Reporting tool experience (i.e. Business Objects, Crystal Reports) preferred

Responsibilities

Directly oversee Canteen One’s Client Team to ensure client retention, growth, customer satisfaction and profitability.
Implement contractual obligations to ensure high quality service is offered to clients and customers, thereby achieving financial targets.
Work with Canteen One senior leadership on interrelated department issues and projects.
May retain direct ownership of key clients.
Increase team's accountability, develop and implement best practices, properly handle industry needs and effectively handle change management.
Establish and maintain senior client relationships.
Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract; manage all aspects of the contract to ensure compliance.
Ensure that newly developed concepts, latest technology and methods are utilized to the client’s best advantage.
Provide support service consultation to maximize level of service, quality and to help clients reduce their costs.
Solve as expeditiously as possible any problem and solve any client dissatisfaction issues.
Prepare ad hoc analyses for client reviews and presentations.
Implementation of a Strategic Account Plan for the business.
Ensure smooth implementation of any new sites or services where appropriate.
Coordinate the implementation of the Client Program with appropriate Canteen One teams.
Facilitate existing and new business proformas and overall financial summary of business.
Lead in developing account retention strategies with client senior management.
Joint accountability for the financial targets set for the account(s) both in growth as well as achievement of the bottom line.
Ensure achievement of group and client financial requirements.