Client Services Coordinator 1

IQVIA • Red Bank, NJ

5d

About The Position

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients. Trains to provide day to day guidance and support to clients. Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through. Develops the interpersonal skills necessary to build effective business relationships with defined clients. Develops an understanding of clients’ potential business needs. Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle. Provides support to other team members.

Requirements

• Bachelor's Degree
• Some related work experience
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Ability to carry out some analysis and information gathering to resolve problems on routine matters

Nice To Haves

• Experience in an IQVIA role
• Pharmaceutical experience

Responsibilities

• Provide day to day guidance and support to clients
• Answer client queries and maintain logs
• Ensure follow through on client issues
• Build effective business relationships with defined clients
• Understand clients’ potential business needs
• Ensure accurate and timely communication of support issues to relevant departments
• Provide support to other team members

Benefits

• Health and welfare benefits
• Incentive plans
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level