Meals on Wheels Client Services Coordinator

LIFECARE ALLIANCE • Columbus, OH

1d • Onsite

About The Position

This position ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight. As a Meals on Wheels Client Services Coordinator, you'll be the friendly face that guides clients through the meal intake process, ensuring they receive the nutrition they need while keeping everything running smoothly behind the scenes.

Requirements

• High school diploma or equivalent
• Minimum of 2 years’ experience working for a not-for-profit, community services
• Proven documentation and process management skills

Nice To Haves

• Associates degree in social work, human services, or Community Health Worker certification
• Experience working with a government agency
• Experience working with older adults and disabled/chronically ill individuals
• Detail-oriented and able to work in a fast-paced, deadline-driven environment

Responsibilities

• Conduct meal client intake and assessment to determine eligibility and service needs.
• Collaborate with the assessment team to address observation reports and process internal referrals to other LifeCare Alliance departments for clients.
• Monitor quality assurance and service delivery to ensure high standards are met.
• Develop process improvement recommendations to enhance the program's efficiency and effectiveness.
• Work closely with clients, especially older adults and disabled/chronically ill individuals, to ensure their needs are met with empathy and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree