Client Services Coordinator

Amazing Care Home Health Services • Aurora, CO

10d • Hybrid

About The Position

The Client Services Coordinator is responsible for supporting the day-to-day coordination of client services, caregiver communication, scheduling/payroll corrections, and documentation compliance and follow-up. This role serves as a key point of contact between clients, families, caregivers, clinical staff, admissions, and leadership to ensure services are coordinated efficiently, accurately, and in compliance with Amazing Care Home Health policies and applicable program requirements. This position will prepare schedules and related documentation for payroll and billing, including reviewing authorized hours, service dates, caregiver time entries, visit records, and supporting documentation to ensure accuracy, completeness, and compliance with client authorizations, payer requirements, and agency policies. The Client Services Coordinator must be organized, professional, compassionate, and able to manage multiple priorities in a fast-paced home care environment. This position requires strong communication skills, attention to detail, and the ability to problem-solve while maintaining a high level of customer service.

Requirements

• High school diploma or equivalent.
• Previous experience in home health, home care, healthcare scheduling, client services, customer service, or administrative coordination preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and adapt to changing needs.
• Ability to maintain confidentiality and professionalism.
• Comfortable using computers, email, Microsoft Office, and electronic documentation systems.

Nice To Haves

• Experience with Medicaid, IHSS, personal care, homemaker services, or home health programs.
• Experience with KanTime or another electronic health record/scheduling system.
• Knowledge of EVV, caregiver scheduling, service documentation, and care plan compliance.

Responsibilities

• Serve as a primary point of contact for clients, authorized representatives, families, and caregivers regarding service coordination, schedules, and general program questions.
• Communicate professionally and compassionately with clients and families to ensure they feel informed, supported, and heard.
• Assist Admissions/Client Care Coordinator with coordinating client meetings, care plan updates, paperwork completion, and service-related communication.
• Escalate client concerns, complaints, changes in condition, or service issues to the appropriate supervisor or clinical team member in a timely manner.
• Assist with building, updating, and maintaining client and caregiver schedules in Kantime.
• Ensure schedules align with approved care plans, authorized hours, client needs, and caregiver availability.
• Monitor schedule changes, missed visits, call-offs, and gaps in coverage.
• Help coordinate backup caregiver coverage when needed and communicate schedule changes clearly to all appropriate parties.
• Work collaboratively with caregivers, clients, and internal teams to support continuity of care.
• Communicate with caregivers regarding schedules, client needs, documentation expectations, and agency requirements.
• Maintain consistent communication with caregivers to ensure availability, scheduling preferences, and work preferences are accurately documented and kept up to date.
• Assist HR and Admissions/Client Care Coordinator with caregiver onboarding coordination, pre-hire communication, and follow-up as needed.
• Support caregiver compliance with documentation, timekeeping, EVV, and care plan requirements.
• Identify caregiver performance or compliance concerns and escalate to the appropriate supervisor.
• Assist with reviewing schedules, service documentation, visit records, and care plan-related information for accuracy and completeness.
• Prepare, review, and maintain schedules and supporting documentation for payroll and billing purposes, ensuring services align with approved authorizations, care plans, payer requirements, and agency compliance standards.
• Follow up on missing, incomplete, or inconsistent documentation.
• Ensure service coordination activities are performed in accordance with company policies, payer requirements, and applicable regulations.
• Support chart clean-up, care plan updates, and compliance initiatives as directed by leadership.
• Ensure client charts are organized, accurate, complete, and kept up to date.
• Maintain accurate and timely records in the agency’s electronic health record system.
• Collaborate with the Admissions/Client Care Coordinator, Intake, QA, internal clinical departments, HR, and operations teams to support smooth client admissions and ongoing services.
• Help ensure client information is entered accurately into agency systems.
• Participate in staff meetings, client review meetings, and interdisciplinary coordination as needed.
• Provide excellent customer service to clients, families, caregivers, referral partners, and internal team members.
• Respond to calls, emails, and messages in a timely and professional manner.
• Help resolve scheduling, communication, and service-related issues while escalating higher-level concerns appropriately.
• Maintain professionalism and confidentiality in all interactions.

Benefits

• Medical, dental, and vision insurance options
• Life, disability, pet, and legal insurance options
• Generous paid time off
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED