Client Services Coordinator

Spectrum Health Care•Markham, ON

133d•CA$45,000 - CA$45,000•Onsite

About The Position

Spectrum Health Care is hiring a full-time Client Services Coordinator to work at their Markham office. This role involves providing exemplary service and support to internal and external clients. The company is recognized as one of Canada’s Best Managed companies and offers competitive wages, RRSP matching, benefits, and paid sick days. The position is a current vacancy with full-time day shifts available (Monday-Friday, 9:00 am - 5:00 pm).

Requirements

Minimum of 2 years working in an office setting
Ability to handle a high volume of calls while delivering exceptional customer service
High school diploma or equivalent
Excellent English written and verbal communication skills
Proficient in Word, Outlook and ability to learn proprietary software

Nice To Haves

Healthcare industry experience an asset
Additional language skills considered an asset
Medical terminology knowledge an asset but not required

Responsibilities

Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
Liaises with clients, staff, and community partners
Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
Reports client and staff concerns to Home Support Supervisor
Liaises with the funder representatives regarding client care
Collects and entrees all pertinent client data into the computer system
Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program