Client Services Coordinator – Albany Office

Legal Aid Society of Northeastern NY•City of Albany, NY

5d•Onsite

About The Position

Join the Legal Aid Society of Northeastern New York as a Client Services Coordinator and help transform lives every single day! Are you passionate about making a real difference in your community? Do you thrive in fast-paced environments where your work directly impacts vulnerable families and individuals? If you're ready to be part of something bigger than yourself, we want YOU on our team! The Legal Aid Society of Northeastern New York isn't just another nonprofit-we're justice warriors fighting on the front lines for fairness, dignity, and equity. Across sixteen counties in upstate New York, our six regional offices are beacons of hope for those facing life's toughest legal challenges. We don't just practice law; we transform lives, build stronger communities, and empower people to overcome systemic barriers. As our Client Services Coordinator, you'll be the vital heartbeat of our operations-the person who ensures everything runs smoothly while our attorneys focus on winning cases that change lives. You'll serve as a bridge between hope and help, connecting vulnerable community members with the legal support they desperately need. This isn't just administrative work-it's advocacy in action! You'll work in a supportive, professional law office atmosphere where every day brings new opportunities to make a difference. Our modern facilities are equipped with cutting-edge technology, and we're committed to providing reasonable accommodations to ensure everyone can perform at their best. At LASNNY, diversity isn't just welcomed-it's celebrated! We're building a team that reflects the communities we serve, and we're committed to creating an inclusive environment where everyone can thrive. Whether you're a woman, BIPOC, LGBTQI+, a protected veteran, public assistance recipient, older adult, or person with a disability-we want your unique perspective on our team! If you're excited about using your skills to fight for fairness and transform lives, we can't wait to meet you! Join us in creating a more equitable world, one client at a time. Your community needs you. Justice needs you. We need you. Equal Employment Opportunity: We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis. Need accommodation during the application process? Contact us at LASNNY-we're here to help qualified individuals with disabilities participate fully in our hiring process.

Requirements

2+ years of secretarial/administrative experience (legal experience is a major plus!)
Tech-savvy professional comfortable with case management systems, databases, and modern office software
Communication champion with experience gathering detailed information and maintaining professional relationships
Genuine commitment to serving vulnerable populations with dignity and respect
Cultural sensitivity and ability to connect with diverse, low-income community members
Collaborative spirit that thrives in team environments focused on social justice
Detail-oriented multitasker who can follow complex protocols while maintaining accuracy
Reliable professional with excellent attendance and punctuality
Adaptable problem-solver willing to take on new challenges and reasonable overtime when needed
New York State resident with reliable transportation

Nice To Haves

Notary public (a valuable asset to our team!)

Responsibilities

Empower clients through intake interviews, helping them navigate their legal journey with dignity and respect
Orchestrate justice by coordinating with courts, attorneys, and pro bono counsel to ensure cases move forward efficiently
Champion accessibility by supporting applications for assistance and connecting clients with attorneys
Drive impact through grant reporting that helps secure resources for more families in need
Conduct meaningful intake interviews that capture the essence of each client's legal challenge
Determine eligibility and match clients with the perfect legal resources
Provide exceptional clerical and administrative support that keeps our legal heroes focused on winning cases
Maintain organized case files and databases that tell the story of justice served
Support outreach events and legal clinics that bring services directly to those who need them most
Collaborate with diverse teams who share your passion for social justice
Maintain professional relationships with courts, agencies, and community partners