Client Services Coordinator

CWS CORPORATE LEASING LLC•Round Rock, TX

2h•$0 - $18•Onsite

About The Position

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

Requirements

Ability to pass background, drug and driving record check annually, as per company policy and guidelines.
Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

Nice To Haves

Background in customer service experience, property maintenance management, or in corporate housing is a plus.
Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Responsibilities

Respond to all maintenance requests received from the markets, Client Services Specialists, or clients/guests
Monitor the customer service portal for any new maintenance requests, follow up on pending requests to ensure completion of work orders, and communicate to the appropriate parties once the work order has been completed
Respond to and mitigate customer complaints, concerns, and comments in a cordial and respectful way
Respond to customer service issues with a sense of urgency, follow up with each issue, and prevent similar situations from arising to maintain the best solution for both the company and the client
Recognize and follow the bed bug protocol, as appropriate
Maintain customer inquiry records via the company databases
Answer and respond to email communications and phone calls with a friendly and positive attitude
Maintain and foster working relationships within CWS Corporate Leasing, LLC, external supply partners, and properties
Act as a liaison between the area market, external supply partners, and internal team members.
Complete timely and accurate data-entry into the company operating system and the company customer service database.
Generate reports upon the request of the client services team and/or management.
Assist client services team members with generating client specific reports, as requested
Assist with the training and implementation of new processes and systems, as requested
Other duties as assigned.