Client Services Coordinator

Milestone Treatment•Merchantville, NJ

11d•$50,000 - $60,000•Onsite

About The Position

At Milestone Treatment Center, our work is about helping people move forward. We provide compassionate, individualized substance use treatment while building relationships that support clients throughout their recovery journey. We’re looking for a Client Services Coordinator who knows how to connect with people, build trust, and remain calm when situations become difficult. This is a highly visible, relationship-driven role working directly with clients, alumni, families, and our treatment team. You’ll help clients stay engaged in treatment, reconnect with individuals who may have stepped away, support families, coordinate recovery-focused activities, and help clients navigate challenging moments. For someone who genuinely enjoys helping people and wants their work to have a direct impact, this is an opportunity to become an important part of a growing treatment organization.

Requirements

High school diploma or equivalent required
Understanding of addiction, recovery, and relapse prevention
Strong communication and relationship-building skills
Ability to handle difficult conversations and de-escalate challenging situations
Organized and comfortable managing multiple priorities
Able to work independently while collaborating closely with a multidisciplinary team
Compassionate, dependable, and comfortable working with individuals at different stages of recovery

Nice To Haves

Experience in substance use treatment, behavioral health, mental health, case management, client services, or another people-focused environment preferred

Responsibilities

Serve as a primary point of contact for clients, alumni, and their families
Build strong relationships with clients throughout their treatment and recovery journey
Help reduce Against Medical Advice (AMA) discharges by identifying concerns and helping clients remain engaged in treatment
Reach out to clients and alumni who have disengaged from treatment and help connect them with appropriate support
Provide crisis intervention and de-escalation support when needed
Maintain regular communication with families and provide appropriate resources and updates
Plan and coordinate alumni events, recovery activities, and support groups
Document client interactions, outreach efforts, and participation accurately and consistently
Partner with clinical, admissions, and support teams to provide a coordinated client experience
Maintain confidentiality and follow HIPAA and facility policies