Client Services Coordinator
About The Position
The Client Services Coordinator is responsible for handling prospective client inquiries, assessing client needs, scheduling employees for care and service assignments, and maintaining accurate client and employee records. This role also involves reporting to funders, collaborating with internal departments, participating in client satisfaction initiatives, marketing the company, and adhering to company policies and procedures. The position requires participation in quality improvement and health & safety initiatives, maintaining confidentiality, and potentially rotating on-call duties.
Requirements
- Minimum - Secondary School Diploma.
- A minimum of two years of related customer service experience, preferably in healthcare.
- Exceptional organizational and interpersonal skills.
- Proven ability to work both independently and as part of a team.
- Ability to meet deadlines and strong commitment to continual learning.
- Demonstrated competency in keyboarding and Windows scheduling software, excel.
- Ability to operate all standard office equipment.
- Proficiency in written and spoken English.
- Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative.
- Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.
Nice To Haves
- Completion of a recognized Post Secondary Program, Administration certification, Medical Terminology course or other is preferred.
Responsibilities
- Handle and document prospective client inquiries regarding requests for care and service.
- Assess client service needs in consultation with the Contracts Manager or designate; schedule licensed and unlicensed employees for care and service assignments; promote consistency of caregiver assignments and coordination of services.
- Report and collaborate with other funders / Customers or government programs, as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling.
- Participate in client satisfaction.
- Market and promote Bayshore HealthCare in keeping with the individual Branch Office Sales and Marketing.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as assigned.
- Participate in a rotation of on call evening / nights and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
