Client Services Coordinator

Gratsy • Bentonville, AR

9d • Hybrid

About The Position

Gratsy is a female-founded experiential marketing agency that brings brands to life through unforgettable product experiences. We don't just market products - we put them directly into consumers' hands and create moments they actually remember. From highly targeted direct-to-home sample boxes to immersive live events, pop-ups, and retail takeovers, plus buzz-worthy celebrity and talent partnerships, we manage every detail from concept to execution. If you're excited by bold ideas, fast pace, and turning brands into real-world experiences that spark connection and loyalty - you'll fit right in. At Gratsy our Client Services Coordinator (CSC) supports the Client Services team by helping manage the day-to-day coordination, communication, and documentation to deliver successful client campaigns. This role is execution-focused and highly cross-functional, partnering closely with Client Services Leads, Operations, Creative, Events, Talent, Fulfillment, and Finance to ensure campaign details, timelines, and client needs are tracked, organized, and moving forward. Our CSCs are organized, proactive, detail-oriented, and calm under pressure. Though CSCs are not the owner of full campaigns, you are still accountable for keeping assigned workstreams, tasks, and client support needs running smoothly.

Requirements

• High school diploma or equivalent required.
• 1 + year(s) of professional experience in marketing, retail, experiential, start-up, or agency environments.
• 1+ year(s) of professional experience in project management, account coordination, or client‑facing role.
• Strong organizational and time-management skills
• Clear written and verbal communication
• Ability to remain calm, positive, and solutions-focused under pressure
• Attention to detail with strong follow-through
• Comfort working across multiple teams and priorities
• Ability to ask smart questions and escalate appropriately
• Comfort working in fast paced and event‑driven, deadline‑oriented environments.
• A valid driver's license and the ability to be covered under the Gratsy's insurance policy are required.

Nice To Haves

• Bachelor's degree in marketing, business, communications, or related field preferred.

Responsibilities

• Support Client Services Leads with executional elements of campaigns across planning, activation, and wrap-up phases
• Coordinate with internal teams and key stakeholders to ensure assigned campaign tasks are completed on time
• Maintain accurate timelines, task ownership, and campaign details in Asana
• Track campaign progress and flag risks, delays, or missing inputs early
• Serve as the main point of contact for specific client support tasks as assigned
• Manage day-to-day communication for assigned campaigns or workstreams
• Prepare and send meeting recaps, action items, and follow-ups
• Respond to client or internal inquiries promptly and professionally
• Maintain up-to-date information in Asana, SharePoint, and CRM tools
• Ensure campaign files, decks, and documentation are organized and easy to find
• Support preparation of client presentations, creative decks, status updates, internal and client-facing documents
• Track campaign expenses and support budget reconciliation in partnership with Finance
• Ensure receipts, invoices, and expense documentation are complete and submitted on time
• Flag discrepancies or overages early
• Respond to customer inquiries related to orders or shipments
• Troubleshoot issues in coordination with internal operations teams and third-party shipping partners
• Escalate issues appropriately when resolution requires leadership input
• Identify opportunities to improve activation plans, workflows, and internal tracking
• Suggest small process improvements that increase efficiency and clarity
• Support adoption of new tools or workflows as needed
• Support onsite execution for events, site visits, or client meetings as needed
• Represent Gratsy's brand and values with clients, vendors, and partners.
• Exhibit exemplary alignment with our core values, mission, and vision here at Gratsy.
• Comply with all company policies and procedures and perform other duties as assigned.

Benefits

• Two medical plans to pick from
• Vision and dental plans
• Fully paid short-term disability
• Fully paid long-term disability
• Fully paid life insurance policy
• Fringe benefit for wellness
• Other supportive benefits
• 401(k) plan with company match (dollar-for-dollar up to 4%)
• 10 paid observed holidays annually
• 20 days of Paid Time Off (PTO/vacay time) annually
• Generous flexible time off during the holiday season

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED