Client Services Coordinator (Flexible / Remote)
About The Position
We’re a growing home service company based in the greater Lansing area, and we’re looking for the right person to help us stay organized, responsive, and professional as we grow. This role is intentionally flexible. At its core, we need someone who can handle day-to-day admin and communication. Beyond that, there’s real opportunity to grow the role based on your strengths—whether that’s marketing, networking, or business development. What this role looks like (baseline): Answering incoming calls and responding to leads quickly Scheduling estimates and coordinating with field technicians Following up with customers and keeping communication tight Keeping jobs organized in our system (Housecall Pro) Supporting day-to-day operations so nothing falls through the cracks What this role could become (if it fits you): Managing social media or marketing efforts Attending local networking events (BNI, Chamber, etc.) Helping build partnerships and referral sources Taking a more active role in growing the business If you’re someone who wants “just admin,” that’s fine. If you’re someone who wants to grow into more, we’re open to that too. How we work: Remote-first role (home office, coffee shop, etc.) Must be based in the greater Lansing area and able to meet occasionally in person Flexible schedule — we understand real life (kids, appointments, etc.) This position can be structured as part-time or full-time depending on the candidate, but consistent availability during business hours is required Responsiveness and follow-through are non-negotiable What matters most: You actually answer the phone and follow up You’re organized and don’t let things slip You communicate clearly with customers and our team You take ownership of your work We are not looking for someone who just “fills hours.” We’re looking for someone who gets things done. Final note: We care a lot more about the right person than a perfect resume. If this sounds like a fit, reach out and tell us what you’d bring to the role.
Requirements
- Must be based in the greater Lansing area and able to meet occasionally in person
- Consistent availability during business hours is required
- Responsiveness and follow-through are non-negotiable
- You actually answer the phone and follow up
- You’re organized and don’t let things slip
- You communicate clearly with customers and our team
- You take ownership of your work
Responsibilities
- Answering incoming calls and responding to leads quickly
- Scheduling estimates and coordinating with field technicians
- Following up with customers and keeping communication tight
- Keeping jobs organized in our system (Housecall Pro)
- Supporting day-to-day operations so nothing falls through the cracks
- Managing social media or marketing efforts
- Attending local networking events (BNI, Chamber, etc.)
- Helping build partnerships and referral sources
- Taking a more active role in growing the business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
