Client Services Coordinator
About The Position
SPAR Canada, a global leader in retail merchandising, is hiring a Client Services Coordinator for their Vaughan office. This hybrid role requires 3 days in the office and involves supporting the Client Services Management team in managing retail merchandising programs. The coordinator will be responsible for supporting retail program execution and collaborating with field merchandising teams to achieve program objectives. Key attributes for success include strong organization, deadline orientation, proficiency in Excel, reporting skills, and an understanding of the retail environment. Experience in project management, customer service, administration, and communication is essential. The role involves supporting the management team with job setup, executing deliverables, tracking client metrics, data collection, and analysis. SPAR Canada focuses on providing best-in-class service to clients, working with brands and retailers to enhance sales, profits, and efficiency.
Requirements
- College degree/diploma required
- Minimum three (3) years retail/merchandising or vendor related experience
- Strong project administration expertise with exceptional analytical skills
- Advanced computer skills (Excel, Word, PowerPoint)
- Detailed, organized and time management expertise
- Excellent communication skills (written and oral)
- Team player, self-motivated and proactive
- Ability to work in fast paced and demanding environment
- Merchandising/business/retail background
Responsibilities
- Assist with client service functions specific to multiple retail clients by providing accurate and detailed retail execution information.
- Create detailed customer reporting using client metrics and sharing insight using our internal reporting system and excel.
- Communicate to our merchandising field reps using our internal job setup and reporting system.
- Build relationships through email and other forms of communication with our merchandising reps and our clients.
- Problem-solve and upload training documents online for our field merchandising reps.
- Conduct data analysis, photo review and approval, job setup, data collection and service follow-up calls.
Benefits
- Great team environment
- Competitive pay ($55k-$60k)
- Comprehensive Benefits Package
- Medical, Dental, Vision
- AD&D, Long Term Disability
- 3 weeks paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
