Client Services Coordinator

STULZ•Frederick, MD

7d•Hybrid

About The Position

Responsible for ensuring accuracy in the schedule provided by Planning to ensure we meet leadtime range, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes. Essential Duties and Responsibilities: Support Sales Reps and Channel partners with accurate and timely updates. Answer calls as a representative for the Order Management team. Perform SAP and Cyberselect transactions for orders and shipments to include dates moves and order confirmations to the rep/customer. Create, maintain, and update project tracking systems – Trello, Excel, Navisphere, 12PT. Run weekly OTS shipment reports with our carriers Input data into 3rd party sites- i.e. Compass – client requirement for project close-out Resolve and send communication on behalf of the company to customer/rep regarding complaints for orders/leadtimes/shipments. Prepare regularly scheduled reports – external and internal requirements Provide general support to clients/visitors Prioritize emails Follow-up Order Confirming & scheduling tasks. Work with Production, to keep customer apprised of any issues with their ship dates. Work with Purchasing on alternatives to avoid logistics delays Help if needed - Back up Project Coordinators for Key Accounts when date are adjustmented Responsible for review, editing and upkeep of ISO documentation 2 weeks – mandatory in house training Attend in office meetings/training/workshops as mandated Other duties as assigned

Requirements

Experience with Customer Service, Order Processing, and Logistics/Shipping
SAP and Cyberselect a plus
Analytical computer skills with Microsoft Office products (Word, Excel) as well as Trello
Strong and organizational skills
Must be able to work independently
Effective time management
Ability to read and understand English instructions
Must have strong communication skills
40 WPM or more.

Nice To Haves

Associate degree or higher preferred

Responsibilities

Support Sales Reps and Channel partners with accurate and timely updates.
Answer calls as a representative for the Order Management team.
Perform SAP and Cyberselect transactions for orders and shipments to include dates moves and order confirmations to the rep/customer.
Create, maintain, and update project tracking systems – Trello, Excel, Navisphere, 12PT.
Run weekly OTS shipment reports with our carriers.
Input data into 3rd party sites- i.e. Compass – client requirement for project close-out.
Resolve and send communication on behalf of the company to customer/rep regarding complaints for orders/leadtimes/shipments.
Prepare regularly scheduled reports – external and internal requirements.
Provide general support to clients/visitors.
Prioritize emails.
Follow-up Order Confirming & scheduling tasks.
Work with Production, to keep customer apprised of any issues with their ship dates.
Work with Purchasing on alternatives to avoid logistics delays.
Help if needed - Back up Project Coordinators for Key Accounts when date are adjustmented.
Responsible for review, editing and upkeep of ISO documentation.
Attend in office meetings/training/workshops as mandated.
Other duties as assigned.