Client Services Coordinator

The Archway Careers•Arlington, TX

11d•Onsite

About The Position

The Archway is Tarrant County’s only state-designated family violence program, working to end intimate partner violence. The organization works alongside domestic violence victims to keep them safe and hold offenders accountable. They offer flexible work-life balance and an opportunity to change the community. The Archway is seeking a Client Services Coordinator to join their team on this critical, life-saving mission.

Requirements

Bachelor’s degree in Social Work or a related field required, or a minimum 5 years of equivalent related experience required.
Minimum of 2 years supervisory experience required.
Minimum of 6 months to 1-year experience in a 24-hour hotline or residential setting required.
Knowledge and understanding of family violence and the ability to respond to clients in a constructive and supportive way, while being sensitive to cultural and ethnic issues.
Must be able to remain calm in a crisis and maintain a high regard for confidential matters.
Must have current valid Texas driver's license and have proof of automobile liability insurance.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to draft routine reports and correspondence.
Ability to speak effectively before groups of clients, co-workers and public/private groups or organizations.
Ability to communicate in a helpful and courteous manner.
Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous work in a fast-paced, customer service environment strongly preferred.
Bilingual in Spanish desirable.

Responsibilities

Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties.
Managing all Client Service Center staff and volunteer schedules in the 24-hour Resident Service Center in the shelter.
Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake.
Working collaboratively with the Hotline Coordinator in providing cross-training to client advocates for 24-hour emergency hotline.
Development and timely submission of monthly departmental reports and staff time sheets.
Troubleshooting and managing any challenges associated with collaborative community providers (i.e., taxi company and police departments).
Maintaining current list of referrals for staff to provide to shelter clients and callers.
Managing personnel issues as they arise, collaborating with supervisor to guide employee performance, as necessary.
Monitoring file documentation and CaseWorthy entry for effective service delivery and grant compliance.
Fulfilling supervisory responsibilities in accordance with the organization's policies, grants, and applicable laws.
Training employees, planning assignments, directing work, addressing complaints and resolving problems.