Client Services Consultant

CORT • New York, NY

2d • Onsite

About The Position

Join CORT as a Client Services Coordinator and play an important role in creating exceptional experiences for our customers and sales partners. This position combines customer service, order management, and sales support responsibilities, serving as a central point of coordination for online customers and internal teams. The ideal candidate thrives in a collaborative environment, is highly organized, and takes pride in delivering accurate, timely solutions that drive customer satisfaction. Key responsibilities include processing orders and service requests, supporting customer inquiries, coordinating fulfillment activities, and providing backup assistance across sales and operational teams as needed. Success in this role comes from building strong relationships, maintaining attention to detail, and consistently delivering a high-quality customer experience. This is a full-time, onsite position, performed from the New York CORT office.

Requirements

• High school diploma or equivalent
• Experience with a CRM such as Salesforce or Hubspot
• Experience with Microsoft office inlcuding Outlook, Word, PowerPoint and Excel (basic excel skills)
• Prior customer service or sales support experience
• Ability to work in a fast-paced envrionment with strong multi-tasking and time-management skills
• Applicants must be authorized to work for ANY employer in the US.

Responsibilities

• Facilitate the processing and closing of a rental agreement, following proper procedure and communication and follow up with appropriate departments to ensure excellent customer service.
• Work with Account Executives to coordinate sales efforts.
• Facilitate all post-delivery transactions for existing customers.
• Follow company and district procedures to protect store security and company assets.
• Knowledge of CORT's array of products when product substitutions are necessary.
• Interacting in a professional manner with internal employees and external customers.
• Work with Account Executives to coordinate sales efforts.
• Ability to utilize computer systems (Salesforce) to manage contact information, schedule, email communication, customer research, and internal communications.
• The ability to work at least forty (40) hours per week, and additional hours, as needed.
• Complete required productivity and tracking on a consistent and timely basis.
• Assist customers and utilize selling skills, product knowledge, and added value selling to gain commitments from them to utilize CORT's services.

Benefits

• All of the technical equipment required to perform the job
• Weekly Pay
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED