Client Services Consultant

Leap Tools•Canada - Remote,

1d•CA$50,000 - CA$60,000•Remote

About The Position

The Client Services Consultant is a key member of our support team, responsible for delivering exceptional service to our customers. You’ll act as a frontline resource for clients, helping them resolve software issues, understand product features, and get the most value out of their QFloors system. You’ll also collaborate with other internal teams to ensure our customers receive fast, accurate, and helpful assistance. This role is ideal for someone who is curious, resourceful, and passionate about helping others succeed. We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.

Requirements

Excellent customer service skills with clear and professional verbal and written communication.
Ability to manage a high-volume call and email queue with a calm, helpful demeanor.
Strong writing and documentation skills with proper grammar and spelling.
General computer literacy and proficiency in Microsoft Windows and Google Workspace.
Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
Self-motivated, proactive, and dependable when working without direct supervision.
Eagerness to learn and grow within the company.

Nice To Haves

Prior experience in a customer support or client services role is a plus.
Bookkeeping or accounting knowledge and/or experience is strongly preferred.
Familiarity with the flooring industry or ERP software is helpful but not required.

Responsibilities

Develop a strong working knowledge of QFloors software products and support tools.
Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
Assist customers by answering questions about QFloors features, functionality, and best practices.
Troubleshoot software-related issues and walk customers through solutions.
Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
Accurately document all customer interactions in the support system.
Contribute to internal knowledge base and documentation efforts.
Stay up to date on product changes and enhancements.
Collaborate with team members to improve support processes and the overall customer experience.