Client Services Concierge
About The Position
The Law Offices of Joumana Kayrouz is seeking a Client Services Concierge to serve as the welcoming face and voice of the firm. This role is for an organized, calm, and people-oriented individual who will make every client interaction professional, warm, and reassuring. The Concierge will work closely with the owner as a right-hand client relationship manager, triaging client matters, de-escalating difficult situations, and ensuring clients feel informed and supported. The firm specializes in plaintiff personal injury law and emphasizes a client-first, high-touch service approach.
Requirements
- High-level customer service experience
- Warm, polished phone and in-person manner
- Strong organization and the ability to juggle calls, scheduling, and follow-ups without dropping details
- Clear written and verbal communication
- Comfort working in a fast-paced, high-standards environment
- Reliable, punctual, and discreet with confidential information
- Basic computer skills and a willingness to learn the firm’s case management software
Nice To Haves
- Backgrounds in luxury hospitality (for example, Ritz-Carlton or Four Seasons-caliber service), executive-level guest relations, or comparable high-touch client environments are strongly preferred
- Bilingual ability in Arabic or Spanish is a plus given the firm’s client base
- Personal injury or law firm experience is a plus but not required — service excellence matters more than legal background
Responsibilities
- Greet clients and visitors and make sure they feel welcome and comfortable
- Answer and route incoming calls promptly and professionally
- Handle new client inquiries with care, gather the right information, and connect callers to the appropriate team member
- Keep clients informed with status updates, appointment reminders, and follow-up calls
- Schedule appointments, calls, and meetings for attorneys and staff
- Maintain accurate client contact details and case notes in the firm’s systems
- Coordinate with attorneys, paralegals, and case managers so client questions are answered quickly
- Manage front-desk operations, mail, deliveries, and overall office presentation
- Assist with intake paperwork and make sure new clients understand their next steps
- Handle sensitive client situations with discretion, patience, and compassion — including de-escalating upset or anxious clients
Benefits
- Medical, dental, and vision coverage
- Paid time off and holidays
- Bonus eligibility
- Retirement benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
