Client Services Center Representative

Peoples Security Bank & Trust Company • Moosic, PA

12d • Hybrid

About The Position

If you are looking for a great place to work, and reach your potential, look toPeoples Security Bank & Trust.We continue to grow and are always looking for the right people to join our team.#TeamPSBT Our Client Services Center Representatives provide telephone and email support for customers and branch staff as needed; provide direct service to the customer, as appropriate, while utilizing a full range of Bank products and services to effectively maximize the Bank’s relationship with our customers; maintain current knowledge of new products; and identify product needs of our customers to build relationships. Schedule is Hybrid After Training is Completed

Requirements

• Education/Training: A High school diploma or equivalent required; specialized bank operations training/education preferred.
• Skill(s): Must demonstrate excellent customer service, interpersonal relations and communicative skills; good mathematical skills; good time management skills; moderate problem solving and analytical skills; project management skills; moderate PC skills; moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint.
• Experience: A minimum of one (1) year of related experience normally required.

Nice To Haves

• Bilingual English and Spanish a Plus.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customer’s needs, clarify information, research every issue and provide solutions and appropriate follow-up.
• Direct telephone calls to the proper individuals or department in the Bank where the need can be satisfied.
• Provides direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describes and sells products and services of the Bank, etc.
• Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products; refers customers to appropriate sales staff; maintains current knowledge of new products, identify product needs of customer to build relationships..
• Maintains awareness of various Bank functions in order to provide assistance to customers in areas of Online Services, Loans, Debit Card, and ATM support.
• Reports suspected Elder abuse and/or suspicious activity to bank Security Officer.
• Ongoing education and training to improve knowledge and performance of bank products and customer service.
• Stays educated in awareness of elder abuse, Identify theft and any other fraud activity.

Benefits

• Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals
• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• 401(K) Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Banking Classes
• Internal Advancement Opportunities
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees