Client Services - Business Travel - Senior Manager

Vialto Partners

2d • Hybrid

About The Position

Vialto Partners is a market leader in global mobility services, focused on helping companies streamline and manage their global mobility programs efficiently and compliantly. Our services cover cross-border compliance and risk assessment for tax, immigration, business travel, rewards, compensation, and remote work. This role is within the Business Travel team, specializing in immigration-related travel support, providing expert guidance, immigration support, and client relationship management to enhance the business travel experience for clients.

Requirements

• Expert guidance, immigration support, and client relationship management for business travel.
• Immigration subject matter expertise for business travel matters.
• Conduct detailed assessments and provide guidance on visas, work authorization, and compliance requirements related to business travel.
• Develop immigration strategies that minimize risk.
• Stay current on global immigration laws and trends.
• Provide expert advice for international business travel planning and execution.
• Identify and pursue growth opportunities within existing client relationships.
• Expand client engagement and contribute to revenue growth.
• Monitor market trends and the competitive landscape.
• Contribute to business traveler technology implementations.
• Contribute to business traveler data analysis.
• Provide governance support (including process mapping and policy development).
• Support business development efforts, including thought leadership, marketing materials, proposals, and client presentations.
• Support Business Traveler Services leadership in executing growth initiatives.
• Manage a dynamic and evolving client portfolio.
• Mentor and support team members.
• Contribute to training and development initiatives.
• Apply immigration expertise and innovative thinking.
• Support ongoing digital transformation initiatives.
• Drive the successful delivery of multiple engagements, ensuring quality, timeliness, and budget alignment.
• Maintain high levels of client satisfaction.
• Contribute to a positive, inclusive, and engaging team environment.

Nice To Haves

• Project management experience is a plus, but not required.
• Experience with Posted Worker Directive–related matters is a plus.

Responsibilities

• Serve as the primary point of contact for clients with employees traveling for business, delivering high-quality service and support.
• Communicate regularly with clients to provide updates on travel assessments, address questions, and ensure overall satisfaction.
• Build and maintain strong client relationships to support long-term partnerships and business growth.
• Act as an immigration subject matter expert for business travel matters, ensuring compliance with applicable laws and regulations.
• Partner with internal product teams to ensure immigration-related content on the platform is accurate and up to date.
• Conduct detailed assessments and provide guidance on visas, work authorization, and compliance requirements related to business travel.
• Collaborate with clients to develop immigration strategies that minimize risk for both the company and the employee.
• Stay current on global immigration laws and trends, offering timely insights and recommendations.
• Provide expert advice to support effective planning and execution of international business travel.
• Identify and pursue growth opportunities within existing client relationships.
• Expand client engagement and contribute to revenue growth.
• Monitor market trends and the competitive landscape to identify opportunities for expansion.
• Manage a dynamic and evolving client portfolio, with opportunities to expand engagements alongside senior leadership.
• Mentor and support team members, fostering a collaborative and results-driven environment.
• Contribute to training and development initiatives to promote a strong learning culture.
• Apply immigration expertise and innovative thinking to deliver value to clients and the organization.
• Support ongoing digital transformation initiatives within the business.
• Drive the successful delivery of multiple engagements, ensuring quality, timeliness, and budget alignment.
• Maintain high levels of client satisfaction across all engagements.
• Contribute to a positive, inclusive, and engaging team environment.

Benefits

• Hybrid and remote work options available, depending on location and business needs.
• Opportunities for advancement, growth, and belonging.
• Fulfillment and success at Vialto.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed