Client Services Associate - Central Pacific Investment Service

Central Pacific Bank•Honolulu, HI

20d•Onsite

About The Position

Provides clerical and sales support to the Wealth Advisor(s). Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Requirements

H.S. Diploma or GED equivalency required.
3+ years of experience in retail financial sales and servicing (Bachelor's degree may substitute for 2 years of experience) required.
4+ years of experience in retail financial sales and servicing (Bachelor's degree may substitute for 2 years of experience) required.
1+ years of experience in retail brokerage/RIA required.
FINRA and insurance licenses will be required if performing any trading transactions.
Series 7 and 66 license required.
Life and Health Insurance license required.
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

Responsibilities

Responsible for opening new accounts, performing account transfers, assisting Wealth Advisor(s) with office files, following up on account numbers, incoming transfers, verifying monetary transactions, placing orders, and other items that increase production.
Attend to incoming calls. Responsible for assisting customers with various servicing requests, such as withdrawals, account maintenance, address changes, researching customer inquiries, etc.
Provide analytical, logistical, and clerical support for sales and special projects, including sales campaigns, investment seminars, trade shows and other activities to promote sales opportunities, with efficiency and cost-effectiveness for Investment Services and business partners
Maintain internal service standards
Responsible for following internal procedures to achieve satisfactory internal, LPL, FDIC audits
Comply in a timely manner with all compliance requests
Adhere to Bank policies and procedures
Attend required and elective training and workshops
Participate in professional group/organization
Participate in Bank sponsored Internal/external events
Participate in Bank sponsored focus groups, initiatives, campaigns