Healthcare Client Services Coordinator
About The Position
BAYADA HOME HEALTH CARE is seeking a Client Services Associate for our Washington Township (WT) Skilled Nursing office in Sewell, NJ. In this office-based role, you will support a small caseload of clients while helping onboard field nurses, maintain compliance, coordinate schedules, and support accurate payroll and day-to-day service delivery. Our Skilled Nursing team provides high-quality care to clients in the comfort of home. This role is an important connection point between clients, families, field nurses, clinical leaders, and office operations—helping ensure that clients receive dependable care and that nurses have the support and documentation needed to be successful in the field. If you are organized, detail-oriented, and energized by helping both clients and employees, this could be the next step in your career. This Client Services Associate position is ideal for someone who enjoys balancing relationship-building with administrative follow-through, onboarding responsibilities, compliance tracking, scheduling, and payroll coordination.
Requirements
- High school diploma or equivalent
- Strong organization, attention to detail, follow-through, and time-management skills
- Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities
- Strong written and verbal communication skills
- Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems
- Ability to handle confidential client and employee information with discretion and professionalism
- Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements
- Commitment to accurate documentation, compliance, and a positive client and employee experience
Nice To Haves
- Experience with nurse onboarding, credentialing, compliance, orientation, or employee-file management
- Experience with scheduling, staffing, payroll, referrals, or coordinating healthcare services
- Experience supporting field nurses, clients, families, or clinical teams
- Familiarity with electronic medical records, HRIS, payroll, scheduling, or compliance-tracking systems
- Knowledge of the local community and service area
Responsibilities
- Manage a small caseload and support day-to-day coordination of services for assigned clients
- Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability
- Coordinate schedules and case coverage for assigned clients and field nurses
- Help process payroll accurately and on time for assigned cases and field employees
- Support field-nurse onboarding from offer acceptance through readiness to provide care
- Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items
- Coordinate initial NHT and orientation activities for newly hired field nurses
- Track onboarding progress, outstanding documents, required training, and employee readiness
- Support compliance follow-up, credential tracking, file audits, and renewal requirements
- Maintain accurate client, employee, scheduling, payroll, and service records
- Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care
- Respond to client, family, referral-source, and field-nurse questions and escalate concerns appropriately
- Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues
- Provide backup support to the Client Services Manager and office leadership
- Welcome field nurses and visitors and help create a positive, responsive office experience
- Collaborate with the office team on process improvements, reporting, and operational projects
- Participate in training and development activities designed to prepare you for future leadership opportunities
- Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability
Benefits
- Weekly pay
- PTO
- Comprehensive benefits
- 401(k) match
- Medical, dental, and vision coverage
- Paid holidays, vacation, and sick time
- 401(k) with company match
- Employer-paid life insurance
- Employee Assistance Program
- Tuition reimbursement
- Direct deposit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
