Client Services Associate | Vegas A's

ASM Global•Las Vegas, NV

27d•Onsite

About The Position

The Client Service Associate is primarily responsible for delivering a superior level of service to Premium Seating Clients leading up to and through the completion of the A’s Las Vegas Ballpark. The Client Service Associate should be a professional, customer service-oriented, well organized, and positive individual. This role will work under the guidance of the Senior Premium Service Manager.

Requirements

Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude.
Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
Candidate should possess excellent time management and organizational skills.
Candidate should work well within a team environment, aiding and supporting team members.
Previous working experience with CRM and ticketing systems (i.e. Salesforce, Archtics, ProVenue).
Ability to work flexible hours (including evenings, weekends, and holidays).
Bachelor’s degree or equivalent.
Minimum of 2-3 years of sports, sales, service, or hospitality industry experience.

Responsibilities

Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
Lead onboarding, communication, and hospitality efforts to ensure a high-quality, year-round premium experience.
Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.
Track and report on collections efforts.
Collaborate on creation and delivery of premium communications.
Assist premium clients with navigating their online accounts for ticket management and making payments.
Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.
Maintain detailed and accurate account information, contracts, and client notes in CRM (i.e. Salesforce).
Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.
Contribute to the planning and execution of special events with a focus on existing client satisfaction as well as supporting sales initiatives (i.e. VIP receptions, deposit conversions, gamedays, out-of-market trips).
Host premium seating clients at all planned events.
Assist with day-to-day operations of the Experience Center.
Identify opportunities to enhance the client journey and drive additional revenue.
All other duties as assigned.