Client Services Associate
About The Position
The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Requirements
- High School Diploma or equivalent required.
- Ability to work assigned schedules.
- Professional appearance and adherence to company policies.
Nice To Haves
- 1+ year of relevant experience preferred.
- Strong communication and customer service skills.
- Ability to multitask and work independently.
- Proficiency in MS Office and office equipment.
- Knowledge of shipping/receiving and packing procedures.
- Strong organizational and problem-solving skills.
Responsibilities
- Deliver exceptional customer service to all employees.
- Receive, sort, track, distribute, and ship mail and packages.
- Serve as the primary contact for mail and package inquiries.
- Operate and maintain multi-function devices; submit service requests as needed.
- Assist with copy/print requests and monitor equipment functionality.
- Maintain the Business Service Center and office areas in a clean and organized manner.
- Replenish office supplies, pantry, kitchen, and meeting areas.
- Set up conference and meeting rooms as required.
- Provide reception or concierge coverage as needed.
- Train backup staff and assist with sensitive inquiries.
- Perform light maintenance, cleaning, and additional tasks as assigned.
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
