Client Service Associate, Full-Time

BAYADA Home Health Care•Milford, DE

11d•Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Milford, DE Pediatric Nursing Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community. You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day.

Requirements

Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.
4-year college degree preferred; equivalent experience may be considered.
Prior supervisory or leadership experience strongly preferred.
Demonstrated record of successfully taking on increased responsibility and achieving goals.
Strong communication skills with the ability to navigate challenging conversations professionally and effectively.
Ability to thrive in a fast-paced, ever-changing environment.
Strong computer skills required, including experience with electronic medical records.
Excellent communication, organizational, and interpersonal skills.
Desire to grow professionally and advance within a dynamic healthcare organization.

Responsibilities

Provide superior customer service and quality home care.
Focus on managing coordination of client services and emergent scheduling issues.
Manage your Client Services Associate caseload while proactively growing it.
Build lasting relationships with clients, referral sources, payors, and community organizations.
Develop strong, communicative relationships with office and field teams.
Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.).
Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience.