Client Services Associate - Atlanta, GA

Savant•Sandy Springs, GA

2d•$56,000 - $76,000•Hybrid

About The Position

Love building strong client relationships while keeping the details moving behind the scenes? As a Client Services Associate supporting our Turnkey Asset Management Program (TAMP), you’ll partner with Advisors and external financial professionals to deliver a seamless client experience—from account opening and paperwork to day-to-day service and problem-solving. If you’re organized, personable, and thrive in a fast-paced, relationship-driven environment, this could be a great fit for you. The Client Services Associate can expect to focus in the following areas: Provides first line of contact with clients and prospects with a professional approach. Troubleshoots problems, schedules, and organizes meetings, serves as a liaison between Advisors and Clients as needed. Meets routine client needs in a timely manner and understands Savant’s unique philosophies. Manages client information—prepares client reports, submits and follows up on necessary paperwork, regularly updates Salesforce. Utilizes technology to perform a variety of tasks including populating and maintaining Salesforce information regarding clients and documents all client interactions. Supports account opening process with Savant for all prospects and clients in a seamless way. Knowledgeable of various custodial relationships and able to navigate complexities in a simple way working with clients. Facilitate completion of all client applications and transfer documents. Proofreads reports, documentation, and electronic data for errors. Assembles materials for client meetings. Utilizes Salesforce to complete both client and internal requests. Professionally answers and directs incoming telephone calls. Professionally greets and assists office visitors while maintaining office, lobby, and conference room cleanliness. Assists in coordinating RSVPs, planning, and set-up for events in area. Prepares for upcoming meetings including preparing reports and confirming next-day appointments. Serves as back up to others within Client Services as needed. Maintains team approach by assisting and filling in for others as requested. A couple things to note about this position: This position position is based out of our office in Atlanta, Georgia. After the 90-day training period, there may be an opportunity to transition to a hybrid work model of three days in the office and two days working from home, based on business needs. The schedule for this role is Monday - Friday 8:00am - 5:00pm.

Requirements

Bachelor’s or Associate’s Degree from accredited college or university preferred
Minimum 2+ years of proven success in a client services/administrative support function in the field of financial services, banking, or insurance
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Provides first line of contact with clients and prospects with a professional approach.
Troubleshoots problems, schedules, and organizes meetings, serves as a liaison between Advisors and Clients as needed.
Meets routine client needs in a timely manner and understands Savant’s unique philosophies.
Manages client information—prepares client reports, submits and follows up on necessary paperwork, regularly updates Salesforce.
Utilizes technology to perform a variety of tasks including populating and maintaining Salesforce information regarding clients and documents all client interactions.
Supports account opening process with Savant for all prospects and clients in a seamless way.
Knowledgeable of various custodial relationships and able to navigate complexities in a simple way working with clients.
Facilitate completion of all client applications and transfer documents.
Proofreads reports, documentation, and electronic data for errors.
Assembles materials for client meetings.
Utilizes Salesforce to complete both client and internal requests.
Professionally answers and directs incoming telephone calls.
Professionally greets and assists office visitors while maintaining office, lobby, and conference room cleanliness.
Assists in coordinating RSVPs, planning, and set-up for events in area.
Prepares for upcoming meetings including preparing reports and confirming next-day appointments.
Serves as back up to others within Client Services as needed.
Maintains team approach by assisting and filling in for others as requested.