Client Services Associate - Training Centre (Part-Time)

Worksite Safety•Richmond Hill, ON

69d•Onsite

About The Position

As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite. Based out of our Richmond Hill, Ontario Training Centre, this part-time role is needed to support our training team and will have a varied schedule of weekends and weekdays.

Requirements

Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
Experience with a CRM and/or client support system (Zendesk preferred)
Reliable attendance and punctuality
Strong verbal and written communication skills
Proficiency with computer tech/IT an asset
Able to legally work in Canada

Nice To Haves

Experience with messaging or chat‑based support
Experience in hybrid call/chat workflows
Experience in education or student support environments
Experience in a call‑centre environment

Responsibilities

Check-in students who are arriving for training and assist them with any questions
Support instructor team at the location with in-class requests from students
Help students register in other Worksite eLearning and instructor-led training courses
Respond to client email inquires
Ensure the coffee station and kitchen is stocked and clean
Order classroom materials and ensure stock levels are maintained
Reviewing online proctoring exams
Assist with basic technical support related to Worksite’s Learning Management System
Identify areas to improve customer experience based on customer feedback and your own observations