Client Care Coordinator

BAYADA Home Health Care • Pennsauken Township, NJ

13d • Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Philadelphia, PA office, conveniently located near the Broad Street Line. Are you looking for an exciting opportunity in a fast-growing industry where you can make a meaningful impact while building your career? At BAYADA Home Health Care, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking motivated, career-driven professionals who are eager to grow within a dynamic and supportive environment. Through hands-on experience and mentorship, Client Services Associates gain valuable exposure to all aspects of office operations, client services, scheduling, staffing, and team management — preparing them for future growth opportunities within the organization, including advancement into Client Services Manager roles.

Requirements

• Customer service experience required
• Demonstrated ability to achieve goals and build professional relationships
• Proficiency with Microsoft Office and strong computer/data entry skills
• Comfortable with phone communication and relationship-building outreach

Nice To Haves

• Bachelor’s degree preferred
• Home care or healthcare experience preferred
• Ambition to grow professionally and advance within the organization

Responsibilities

• Coordinate and manage client services, scheduling, and staffing needs
• Support field staff in delivering high-quality home care services
• Build and maintain strong relationships with clients, referral sources, payors, and community organizations
• Assist with growing office caseload through exceptional customer service and relationship management
• Collaborate with office leadership to monitor operational and financial metrics, including overtime, unfilled hours, and gross margin
• Foster positive communication and engagement with field employees
• Support employee recognition and retention initiatives
• Maintain accurate documentation and data entry within company systems

Benefits

• Paid holidays, vacation, and sick time
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee Assistance Program (EAP)
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree