Home Health Referral Management

BAYADA Home Health Care•Plymouth, MA

4d•Onsite

About The Position

BAYADA Home Health Care is currently seeking an Associate to join our Plymouth, MA Medicare certified Home Health Visits Office in supporting with referral management. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Requirements

Bachelor degree is preferred
Prior knowledge of/experience with Medicare and OASIS a plus
Prior medical office or home care experience preferred
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills

Responsibilities

Manage all in coming referrals and respond within a timely manner
Provide superior customer service and quality home care
Focus on supporting the client services manager in coordination of client services and emergent scheduling issues
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Support the team in effective fiscal management by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
Partner with the team and Clinical Managers to provide supervision and support to field employees