Associate, Intake, Hybrid

BAYADA Home Health Care•West Deptford Township, NJ

5d•$50,000 - $53,000•Hybrid

About The Position

Client Services Associate, Intake — Amaryllis Division- Hybrid Role BAYADA Home Health Care is seeking a full-time Client Services Associate to support the Amaryllis Division. This hybrid position supports offices throughout the Cumberland and Gloucester areas, with occasional travel to those offices as needed. Are you looking for an opportunity to grow your career while making a meaningful difference in the lives of clients and their families? At BAYADA, we believe clients deserve care delivered with compassion, excellence, and reliability. In this role, you will help create a positive client experience from the first referral call through service coordination while working alongside a collaborative, mission-driven team.

Requirements

Bachelor’s degree preferred; motivated recent graduates are encouraged to apply.
Prior experience in home care, healthcare, customer service, sales, referral coordination, or a related field preferred.
Strong communication, organization, and interpersonal skills.
Demonstrated ability to take initiative, meet goals, and manage increasing responsibility.
Comfortable working independently while contributing as part of a collaborative team.
Strong attention to detail and the ability to manage multiple priorities.
Proficiency with computers and electronic systems; experience with Excel is preferred.
Positive, motivated, and service-oriented approach.
Ability to travel occasionally to BAYADA offices in the Cumberland and Gloucester areas.

Responsibilities

Manage new client intake activities, including referral calls, information gathering, documentation, and follow-up.
Serve as a professional and responsive point of contact for clients, families, referral sources, payors, and community partners.
Coordinate client services across multiple offices and help ensure referrals move efficiently through the intake and service-start process.
Communicate client needs and referral updates to Client Services Managers and other members of the care team.
Support field staff by providing timely information, guidance, and follow-through on client service needs.
Maintain accurate records and use electronic systems and Excel to track referrals, workflow items, and other information.
Assist with office operations, process improvement, organization, and other administrative priorities.
Build and maintain strong relationships with referral partners and community organizations.
Prioritize competing demands, solve problems, and remain organized in a fast-paced environment.
Represent BAYADA with professionalism, compassion, and reliability in every interaction.