Client Services Associate II

Guardant Health • Palo Alto, CA

17h • Hybrid

About The Position

The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel. This role will be on site in our Palo Alto office.

Requirements

• High school diploma, or its equivalent required plus experience.
• Ability to work as part of a team comprised of internal employees, contractors and managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce.com and Microsoft Office.
• Flexibility with respect to working hours based on operational need.
• Must live locally to Palo Alto.
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
• Employee may be required to lift routine office supplies and use office equipment.
• Ability to sit for extended periods of time.

Nice To Haves

• Bachelor’s degree preferred.
• 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred.

Responsibilities

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
• Responsible for escalating issues or trends to Leadership.
• Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
• Other tasks/administrative duties as needed.

Benefits

• Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time.
• All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.
• The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity.
• Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
• A background screening including criminal history is required for this role.
• GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
• Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree