Client Services Assistant

University of South Florida•Tampa, FL

3d•Hybrid

About The Position

The Student Health and Wellness Center (SHWC) is a primary care medical clinic for USF Students. Physicians, nurse practitioners, physician assistants, and nurses provide medical evaluation and care by appointment. Specialty services include sexual health & gynecology, dermatology, sports medicine, travel medicine, psychiatry, and antigen clinic. Lab services are available on site, as well as aiding students with immunization, insurance compliance, and administering the student health insurance plan. The Client Services Assistant (CSA) ensures access to Student Health services at all 4 locations for USF's student populations via the phone, online or in-person. The CSAs are part of the SHWC Patient Services Team and are assigned as needed to work the Call Center or Front Desk on multiple floors/locations. Therefore, this position serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at all locations.

Requirements

Punctuality
Reliability
Attention to detail
Ability to multi-task
Strong customer service skills

Responsibilities

Ensures access to Student Health services at all 4 locations for USF's student populations via the phone, online or in-person.
Serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at all locations.
Works the Call Center or Front Desk on multiple floors/locations as assigned.