Client Services Assistant - Early Intervention

North Bay Regional Center•Santa Rosa, CA

6d•$48,444 - $53,412•Hybrid

About The Position

The Client Services Assistant provides administrative support and assistance to Case Management, Clinical, Diversity & Equity, Early Intervention, Resource Development, Emergency Management & Facilities Department, Information Technology (IT), Self-Determination staff and agency departments, as needed. If hired to support NBRC’s Vacaville office, responsibilities also include receiving deliveries, greeting and directing office visitors, contacting appropriate staff for scheduled meetings, and performing other reception duties as needed. Under the direction of a Supervisor, the Client Services Assistant supplies full office support, establishes and maintains tracking systems; completes forms and documentation; requests information and responds to requests for information; schedules appointments and meetings; word processes documents; enters data into computers; assists clients, families and service providers by telephone or in person and provides back-up of other support staff positions due to vacancy or work overload.

Requirements

Equivalent to graduation from high school and three years of responsible general clerical or office administrative experience
Graduation from business school and two years’ experience
Office management practices and procedures, including filing and the operation of standard office equipment
Proper form for typed materials
Business arithmetic including percentages and decimals
Correct English usage including spelling, grammar, and punctuation
Basic business data processing principles and the use of word processing or personal computing equipment using Microsoft Word
Basic record-keeping principles and practices
Must type at a minimum rate of 50 net words per minute from handwritten or printed copy
Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours
If operating own vehicle, provide minimum automobile liability insurance as required by California Law

Nice To Haves

Bilingual Spanish/English skills are preferred
Fluency in a language in addition to English is desirable and may be required
Flexibility in work hours is required to meet the needs of the regional center constituency
This position will be primarily based in the office; however a hybrid work schedule may also be available

Responsibilities

Enters Client Development Evaluation Reports (CDER) into database
Makes appointments for other staff members
Processes purchase of service documents
Provides administrative assistance to the "Officer of the Day"
Maintains tracking systems for Title 17 client reviews, Facility Liaison visits, triennial reviews, individual program plans, vendorization
Completes tasks related to state and federal requirements, such as Home and Community Based Waiver and Targeted Case Management
Completes case transfer tasks such as obtaining the application for services, consents, purchase of service and assembling the chart
Completes disposition forms
Requests and tracks client data base information
Obtains signatures on forms as needed
Sends informational packets upon request
Maintains system of vendorization and rates
Provides regulatory information regarding vendorization
Reviews vendor packets
Completes filing
May be assigned to specific professionals, phone and receptionist duties, variety of typing/data input, filing, copying, FAX and mail duties
Receiving deliveries, greeting and directing office visitors, contacting appropriate staff for scheduled meetings, and performing other reception duties as needed (if supporting Vacaville office)
Supplies full office support
Establishes and maintains tracking systems
Completes forms and documentation
Requests information and responds to requests for information
Schedules appointments and meetings
Word processes documents
Enters data into computers
Assists clients, families and service providers by telephone or in person
Provides back-up of other support staff positions due to vacancy or work overload
Organizes and maintains accurate office files
Composes routine correspondence from written or verbal instructions
Uses initiative and sound independent judgment within established guidelines
Operates standard office equipment, including computers, copiers, printers, and multiline telephone systems
Prioritizes work and coordinates multiple activities
Understands and complies with verbal and written instructions
Performs work under stressful conditions, as required
Performs detailed clerical work accurately
Interacts tactfully and effectively with those contacted in the course of work
Adheres to a reliable work schedule, i.e. punctuality in reporting to work, meetings and in using consistent sign-out methods
Records accurate and timely information on time sheet and mileage forms
Notifies supervisor of schedule changes, i.e. sick leave, vacation, and floating holiday use
Communicates effectively in person, on the telephone, and in writing
Maintains a high level of personal and professional conduct
Maintains strict confidentiality regarding client information in accordance with agency policy
Other duties as assigned

Benefits

CalPERS Retirement Plan
CalPERS Medical Insurance Plans, with generous employer contributions
Dental Insurance, with zero cost for employee only coverage
Vision Insurance, with $5/month employee cost share for employee only coverage
Flexible Spending Accounts for Medical and Dependent Care
100% Employer Paid Life Insurance
Generous vacation and sick accrual policies
Employee Referral Reward Program
16 Paid Agency Holidays/year
CalPERS 457 Supplemental Retirement Plan
Bi-lingual language differential: For those speaking, reading and writing other than English – $225 per month
For those speaking a language other than English – $150 per month
For those using American Sign language – $200 per month