Client Services Analyst

OSTTRA•New York, NY

5d•$70,000 - $85,000•Hybrid

About The Position

The Senior Client Services Analyst is dedicated to supporting our new and existing customers to ensure they receive the maximum benefit of their OSTTRA services. This position focuses on providing application and technical support for our global client base. The ideal candidate will possess strong client focus, excellent communication and organizational skills. The role requires working directly with OSTTRA customers as well as internal projects, onboarding, and development teams. This is a client-facing role; as such, the ideal candidate works well under pressure while keeping client needs paramount. The primary purpose of this role is to contribute as a member of the support team in New York, align with the global approach, optimize processes, and help deliver top level support to our clients.

Requirements

1-3 Years Experience in Financial technology services and/or banking.
BA/BS in Business, Finance, Economics or Computer Science preferred.
Excellent communications skills and experience dealing with clients at various levels.
Knowledge of trade life cycles, OSTTRA services (OSTTRA Connect for Rates, Equity & Repo – formerly known as Markitwire is preferred) or other related post trade processing platforms, and middle and back office experience preferred.
Ability to work under pressure to resolve client issues including those which are novel to the team.
Ability to work flexible hours / shifts.
Ability to work both independently and within a team to follow through on issues from beginning to end.
This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

OSTTRA Connect for Rates, Equity & Repo – formerly known as Markitwire is preferred
other related post trade processing platforms
middle and back office experience preferred

Responsibilities

Act as a support representative for key clients, building and maintaining strong relationships.
Monitor Salesforce queues to ensure all cases are addressed promptly and professionally.
Troubleshoot and resolve complex client issues, ensuring high levels of client satisfaction.
Develop an in-depth understanding of the fintech platform, products, and services.
Align with global strategies and contribute to a unified client service approach.
Identify and recommend process enhancements to improve client experience and operational efficiency.
Collaborate with internal teams to ensure timely and efficient problem resolution.