Client Services Analyst III

Western Alliance Bank•Boston, MA

1d•Remote

About The Position

As a Client Services Analyst III, you will be responsible for managing client relationships and ensuring excellent client service and delivery to the client base. You will be assigned a book of clients managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. Your role will involve day-to-day operations and reporting delivery to these clients, requiring minimal supervision for all executed activities and independent deal management. You will be responsible for creating technical report specifications from indenture language, setting up payment calculations in various in-house systems, and receiving, mapping, and reconciling periodic collateral data. Additionally, you will compile monthly, quarterly, and annual payment and tax reports, coordinate with operations teams to ensure correct payments are received and made, and perform quality control reviews of reports to meet timeliness and accuracy standards. You will also perform portfolio compliance tests on a selection of structured fixed income deals (trade testing) and have frequent interaction with asset managers, investors, auditors, and rating agencies. Your responsibilities include ensuring excellent service delivery to a book of Loan Clients in the Corporate Trust business, participating in new client proposals, leading business-related projects, and making tax elections, filing for EINs, and tracking residual holder transfers. A key part of this role involves reading and interpreting trust indentures with regard to reporting requirements.

Requirements

5+ years of related experience or similar field.
High school diploma required.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate speaking and writing communication skills.

Nice To Haves

Bachelor's degree in related field preferred.
Intermediate to advanced TranStar experience preferred.

Responsibilities

Manage client relationships and ensure excellent client service and delivery.
Manage a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities.
Handle day-to-day operations and reporting delivery to clients.
Execute day-to-day activities with minimal supervision and manage deals independently.
Create technical report specifications from indenture language.
Set up payment calculations in a variety of in-house systems.
Receive, map, and reconcile periodic collateral data.
Compile monthly, quarterly and annual payment and tax reports.
Coordinate with operations teams to ensure correct payments are received and made.
Perform quality control review of reports, meeting timeliness and accuracy standards.
Perform portfolio compliance tests on a selection of structured fixed income deals (trade testing).
Interact frequently with asset managers, investors, auditors, and rating agencies.
Ensure excellent service delivery to a book of Loan Clients in the Corporate Trust business.
Participate in new client proposals.
Lead business-related projects.
Make tax elections, file for EIN’s, and track residual holder transfers.
Read and interpret trust indentures with regard to reporting requirements.