Client Services Analyst II, Pathology Administration
About The Position
WakeMed is hiring a Client Services Analyst II to serve as a key resource for Pathology, Outreach, Billing, and community laboratory clients. The role supports laboratory operations by troubleshooting technical and workflow issues, managing reporting, and helping ensure connectivity between laboratory systems and physician practice EMRs. It also supports clients who use Ellkay and CareEvolve for electronic lab ordering and results management. The analyst investigates issues across laboratory and hospital information systems, supports community physician practices and draw stations, validates and maintains electronic interfaces, and creates and analyzes operational reports. The position also provides education and first-level technical support to staff and community clients.
Requirements
- Associate degree required.
- Strong communication, problem-solving, and customer service skills, with the ability to support internal teams and external clients.
- Knowledge of laboratory outreach workflows, interface validation, data reporting, and technical troubleshooting.
Nice To Haves
- Three or more years of experience in healthcare information technology, clinical systems support, pathology administration, laboratory operations, or a related field.
- Experience with Ellkay, CareEvolve, LIS/HIS platforms, or EMR/EHR integrations.
Responsibilities
- Investigate and resolve registration, ordering, billing, and results-related issues across multiple laboratory and hospital information systems.
- Support community physician practices and draw station locations using Ellkay and CareEvolve, ensuring accurate laboratory order and result transmission.
- Validate, maintain, and troubleshoot electronic interfaces between laboratory systems and client EMRs/EHRs.
- Create, maintain, and analyze reports using Laboratory Information Systems (LIS) and Hospital Information Systems (HIS) to support Pathology operations.
- Provide education and first-level technical support for staff and community clients, including troubleshooting printer, label printer, and related technical issues.
- Create, maintain, and analyze volume reports using Microsoft Excel, including pivot tables, to support laboratory operations, data analysis, and decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
