Client Services Agent
About The Position
The National Research Council (NRC) is seeking a Client Services Agent to support its Chief Information Officer Branch. This role is ideal for individuals with a background in Client Service Delivery, a passion for problem-solving, and the ability to adapt their communication style to different personalities. The Client Services Agent will be the primary point of contact for clients seeking information about IRAP programs, responding to inquiries via telephone and email to support the National Research Council Call Centre mandate. The role requires a consultative nature, strong team spirit, and the ability to think and react quickly. The NRC is recognized as one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region, and Forbes Canada’s Best Employers, fostering a culture of creativity, innovation, and teamwork.
Requirements
- Successful completion of secondary school according to provincial standards.
- Experience in delivering professional client support services.
- Experience collecting clients’ information and data entry.
- Experience with MS Office suite products such as Word, Excel and Outlook.
- Must be available to work on alternating shifts, including some evenings (7:30am – 7:30pm ET).
- Bilingual Imperative CBC/CBC.
Nice To Haves
- Client Service Delivery Training
- Experience in a call centre
- Proficiency in using a client management system
Responsibilities
- Provide exact and timely answers to all enquiries.
- Follow up on all pending issues and resolve them.
- Provide exceptional customer service at all times.
- Liaise with internal as well as external departments to provide professional outcomes for customers.
- Respond to requests and enquiries received via telephone and e-mail in support of the National Research Council Call Centre mandate.
- Be the primary point of contact for clients seeking information associated to the criteria and eligibility for IRAP programs.
Benefits
- Robust pension plan
- Comprehensive health and dental coverage
- Disability and life insurance
- Office closure at the end of December
- Additional supports to enhance your well-being throughout your career and beyond.
- Bilingualism Bonus of $800 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
