Client Services Advisor

Fiserv•Coral Springs, FL

2d•Onsite

About The Position

You will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv’s commitment to excellence.

Requirements

2 years of experience in technical support or customer service.
1 year of experience in troubleshooting and problem resolution.
1 year of experience in technical documentation.
1 year of experience in client interaction and communication
2 years of an equivalent combination of educational background, related experience, and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Knowledge of financial technology products
Understanding of network troubleshooting
Experience with remote desktop support tools

Responsibilities

Provide advanced technical support to clients, resolving complex issues efficiently.
Collaborate with internal teams to ensure client issues are resolved in a timely manner.
Document client interactions and solutions for future reference.
Identify and escalate critical issues to relevant departments.
Contribute to process improvement initiatives to enhance client support services.
Engage in continuous learning and development through various training programs and on-the-job experiences.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.