Client Services Advisor

J. J. Keller & Associates, Inc. • Neenah, WI

3d • Onsite

About The Position

J. J. Keller is hiring a Client Services Advisor! This role is ideal for someone who enjoys helping others without being confined to a traditional call-center environment, seeks variety in their daily tasks, and desires to work for a company that positively impacts its clients, employees, and local community. For over 70 years, J. J. Keller has been a trusted partner to a significant portion of Fortune 1000 companies, offering solutions and expert insights to promote safer workplaces and simplify complex compliance requirements. With millions of employers nationwide relying on their guidance, the demand for J. J. Keller's services is continuously increasing. As a Client Services Advisor, you will serve as the main point of contact for your assigned clients, fostering strong relationships, assisting them with regulatory navigation, and ensuring their services operate smoothly. This position offers the opportunity to make a tangible impact daily. A video from the Vice President of Client Service is available for those interested in learning more.

Requirements

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.

Nice To Haves

• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.
• Knowledge of FMCSR regulations desirable.

Responsibilities

• Establish and maintain relationships with clients and manages the client relationship.
• Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices.
• Identifies program improvement opportunities to meet and improve safety program objectives.
• Monitors client responsibilities to ensure compliance with service requirements.
• Analyzes compliance trends and, if applicable, developing formal improvement programs.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Benefits

• Jean-friendly environment
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations
• Professional Referral Program with cash payment if referral is hired

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree