Miu Miu Client Services Advisor
Prada Group•New York, NY
•$25 - $28•Onsite
About The Position
A member of the Client Services call center team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Miu Miu America’s region.
Requirements
- Passion to connect with customers and cultivate personalized relationships to drive sales
- Exceptional Client Service, active listening, and verbal and written communication skills, professional phone presentation
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Ability to ask inquisitive questions and diffuse challenging situations
- Strong time management and decision-making skills
- Adaptability and accountability
- Verbal and written fluency in English required
Nice To Haves
- Portuguese, Spanish and French competencies are a plus
Responsibilities
- Embrace a culture that puts client experience first and foremost
- Be the voice of our Group’s Client Service team by providing a high level of luxury service
- Maximize use of the client relationship management system while providing client support through phone, email, live chat, social network, and SMS
- Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
- Respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
- Seize opportunities to upsell products when they arise
- Assist clients with all post sale inquires including delivery, returns, repairs, and refunds
- Work to resolve all issues affecting clients orders quickly and in a professional matter by communicating with boutiques and concessions
- Engage in active listening with callers, confirming or clarifying information and diffusing escalated clients, as needed
- Execute strategies that drive client retention and engagement
- Partner with Team Lead to escalate incidents as appropriate
- Support management of customer queries, including complaints, requests for post-sale assistance, availability and other merchandising request
- Strive to meet or exceed call center metrics while providing excellent consistent Client Service
Benefits
- eligible for bonuses and other incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
