Client Services Advisor

J. J. Keller & Associates • Neenah, WI

13d • Onsite

About The Position

J. J. Keller is hiring a Client Services Advisor! This role is ideal for individuals who enjoy helping others in a non-traditional call-center environment, seek variety in their daily tasks, and want to work for a company that makes a positive impact on clients, employees, and the local community. For over 70 years, J. J. Keller has been a trusted partner to a significant portion of Fortune 1000 companies, offering solutions and expert insights to promote safer workplaces and simplify complex compliance requirements. With millions of employers nationwide relying on their guidance, the demand for their services is continuously growing. As a Client Services Advisor, you will serve as the main point of contact for your assigned clients, focusing on building strong relationships, assisting them with regulatory requirements, and ensuring their services operate smoothly. This position offers the opportunity to make a tangible impact daily. A video from the Vice President of Client Service is available for further insight into the role.

Requirements

• 2+ years of total office experience.
• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.
• Work is performed primarily in a standard office environment.
• Work involves operation of personal computer equipment for extended periods of time.
• Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

Nice To Haves

• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.
• Knowledge of FMCSR regulations desirable.

Responsibilities

• Establish and maintain relationships with clients and manages the client relationship.
• Serve as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educate clients on regulatory requirements, providing interpretations and best practices.
• Identify program improvement opportunities to meet and improve safety program objectives.
• Monitor client responsibilities to ensure compliance with service requirements.
• Analyze compliance trends and, if applicable, develop formal improvement programs.
• Maintain the confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.
• Adhere to the department's data security policies pertaining to Personal Identification Information.
• Partner with internal teams on complex client inquiries.
• Assist the implementation team with new clients.
• Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Benefits

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations
• Professional Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree