Client Services Administrator

The GLI Group•Lakewood Township, NJ

5d•Onsite

About The Position

Join the Global Leader in Gaming Testing & Certification. Are you highly organized, customer-focused, and energized by a fast-paced environment where no two days are the same? If so, Gaming Laboratories International (GLI) wants to hear from you! For more than 37 years, GLI has been the trusted global leader in testing, certification, and professional services for the gaming industry. Our expertise supports over 700 jurisdictions worldwide, helping ensure fairness, integrity, and innovation across the global gaming landscape. As a Client Services Administrator, you'll play a vital role in supporting sales initiatives, strengthening client relationships, and helping teams operate efficiently. This is an excellent opportunity for someone who enjoys collaborating across departments, solving problems, and making a measurable impact on business success.

Requirements

Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
Excellent customer service and interpersonal communication skills.
Ability to organize multiple tasks, projects, and deadlines simultaneously.
Strong written and verbal English communication skills.
Ability to work independently with minimal supervision.
Exceptional attention to detail and commitment to quality.

Nice To Haves

Experience utilizing and maintaining CRM platforms and databases.
Experience supporting sales operations or client-focused business functions.

Responsibilities

Maintain and manage customer and prospect information within CRM platforms.
Create and track sales opportunities while ensuring data accuracy.
Generate monthly and ad-hoc sales activity and customer spending reports.
Identify customer spending trends and provide meaningful insights.
Deliver exceptional customer service through phone and email communications.
Partner with multiple departments to support strategic sales initiatives.
Assist with sales proposals, competitive bids, and vendor registrations.
Monitor project timelines and internal processes to ensure deadlines are met.
Help facilitate and track sales opportunities from initiation through completion.
Support process improvements that enhance efficiency and customer satisfaction.
Assist with special projects and departmental initiatives as needed.
Provide backup support for reception and shipping functions when required.