Client Services Administrator, LA

Bonhams•West Hollywood, CA

6d•Onsite

About The Position

Bonhams is seeking a passionate and energetic Client Services Administrator to join their Client Services team in Los Angeles, CA on a full-time basis. This role is designed to provide an outstanding experience to visitors and clients, requiring individuals who are positive, quick problem-solvers, and thrive in a busy, highly visible role. It serves as a career-focused entry point for individuals passionate about the arts, offering a foundation for understanding how an international auction house builds client relationships and conducts auctions. Fluency in Mandarin is a plus but not a requirement.

Requirements

Bachelor’s degree
2 years of relevant client-facing work experience
Comfortable working in a fast-paced environment with multiple competing deadlines
Great attention to detail
Consistent and proactive communication with clients and internal departments
Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
Possess an interest and thorough knowledge of art history and art market
Proficiency in Microsoft and Outlook programs and database software
Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

Nice To Haves

Possess a genuine interest and thorough knowledge of art history and art market
Foreign language(s) a plus
Fluency in Mandarin is preferred

Responsibilities

Manage the front desk and ensure that the lobby area is always clean and tidy
Liaise with operations department to ensure smooth property drop off and pick up
Ensure that visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members
Sort through the mail and alert appropriate recipients of deliveries
Stay informed and aware of the preview and auction schedule for each of our locations
Service client queries by phone, team email inbox, and in person quickly and accurately
Assist with pre and post-sale administration, processing registrations, entering bids and answering any sale-related queries
Manage clients’ accounts, updating internal systems with client details and ensuring appropriate documentation is on file in line with Bonhams’ KYC policy
Engage in cashiering responsibilities, handling cash and recording payments accurately
Provide shipping quotes to clients post-sale and coordinate with the operations and shipping departments for collections
Adapt schedule as needed, as this role requires extra hours during special events, weekend sale previews, and offsite auctions
Maintain a supply of current auction details and schedule at the front counter
Demonstrate a positive and supportive team player attitude
Retain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations
Support ongoing training initiatives
Develop new training materials for new recruits
Support call center administrators with client’s queries
Be available and interested in assisting with ad-hoc projects as they arise

Benefits

Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA
20 days paid time off (PTO)
12 paid holidays and holiday break from Christmas to New Years Day
16 weeks fully paid parental leave and flexible work arrangements
401(k) retirement plan with company contribution
Life insurance with AD & D
Short- and long-term disability
Paid cellphone and data service
Tuition reimbursement
Commuter benefits (transit and parking)
Employee assistance program (EAP)
Professional development: free online training and expansive content library
Onboarding buddy: 90-day mentor to welcome and orient new joiners
Employee resource groups: social club, diversity committee, mentorship program
Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast