Client Services Adminstrator

VersaBank • Saskatoon, SK

1d • Onsite

About The Position

VersaBank is seeking a Client Services Administrator, Trustee Services, to join their Commercial Deposits team. This is a full-time, in-office position based in their Saskatoon office. The role involves supporting the daily administration and effective delivery of commercial deposit products and services, while providing dedicated relationship and operational support for the Trustee Integrated Banking portfolio. The successful candidate will work closely with the Manager, TIB Services and other members of the Commercial Deposits team, combining strong client service, attention to detail, and sound judgment with the flexibility to respond to evolving operational priorities.

Requirements

• Post-secondary education in business or a related field, or an equivalent combination of education and relevant experience.
• A minimum of three years of relevant experience in banking or financial services; experience in the brokerage, insolvency or trustee services industry would be an asset.
• Strong knowledge of banking regulatory compliance, AML/ATF requirements, fraud prevention, operational risk controls, wire payment processing, and deposit and cash management products and services.
• Working knowledge of Payments Canada rules, payment systems, payment fraud trends and related industry practices.
• Demonstrated ability to build effective relationships with a diverse range of commercial clients.
• Exceptional interpersonal skills and the ability to thrive in a client-focused, team environment.
• Ability to work independently, manage multiple priorities and meet competing deadlines.
• Effective written and verbal communication skills.
• Strong attention to detail, organization and sound judgment.
• Advanced proficiency in Microsoft Office; experience with Power BI is an asset.

Nice To Haves

• Experience in the brokerage, insolvency or trustee services industry would be an asset.
• Experience with Power BI is an asset.

Responsibilities

• Support the daily administration and delivery of commercial deposit and Trustee Integrated Banking (TIB) products and services.
• Provide responsive service and ongoing relationship support to trustee clients.
• Process and monitor banking transactions, including clearing items, wires, EFTs and other payment activities.
• Review client instructions and transaction documentation for completeness, accuracy and compliance with applicable requirements.
• Perform ongoing account maintenance and support client inquiries and service requests.
• Identify, investigate and escalate unusual transactions, suspected fraud activity, operational issues and exceptions in accordance with established controls and reporting requirements.
• Assist with reconciliations, reporting, records management and internal control activities.
• Work collaboratively with Deposit Services, Compliance, Finance, Information Technology and other internal teams.
• Contribute to process improvements and take on additional responsibilities as business needs evolve.

Benefits

• Competitive compensation package including incentive award opportunities and pension supplement program.
• Comprehensive benefits program and fitness program designed to support your well-being.
• Professional development & tuition refund programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree