Client Service Tech Manager - Hybrid: Fort Worth

Circana Careers•Fort Worth, TX

12d•Hybrid

About The Position

Manage a key established account as fully dedicated client-facing support, working independently to ensure the custom database and contracted solutions have the necessary components required for the business to execute in the marketplace. Foster a strong client relationship, becoming the client’s trusted advocate, proactively providing recommendations and solutions to help them answer key questions. Engage with all levels of the client user base including C-suite.

Requirements

3-5+ years of experience a plus.
Consumer Packaged Goods (CPG) company experience a plus.
Demonstrated expertise in translating data and analysis into relevant implications.
Ability to handle multiple requests/actions needed (multi-tasking skills).
Experience with data.
Strong Communication skills, both written and verbal.
Demonstrated problems solving skills.
Strong project management and process skills.
Able to engage in consultative manner with clients when helping solve/manage content deliverables.
Bachelor's degree preferred.

Responsibilities

Database Delivery and Maintenance via Unify Dimension Builder.
Project Planning and Execution.
Issue Management and Creative Problem-Solving.
People Managing (direct reports in addition to client).
Conducting and recapping the client's monthly new item review.
Excel and Unify Reporting; Analytical mindset; Use of Genius Script.
Creating client-ready content that will be presented to the top-down within the organization.
Manage client user base, ad-hoc requests, and expectations.
Demonstration of Circana behaviors.