Client Service Support Associate
About The Position
Nationwide Credit Corporation is a successful collections agency located in Alexandria VA. We are currently looking for a Client Service Support Associate as a new addition to the Client Service team. Do you enjoy working in fast-paced, multi-tasked environment? If you are dependable, a team player and efficient with incoming and outgoing mail distribution processes, then we may be looking for you! We are looking for an individual who is responsible for all incoming and outgoing mail distribution for the organization. Specific Duties: Accurately transfer client and consumer faxed information to computer system Payment processing - physical payments and electronic payment processing Documentation of bankruptcies into computer system to include client notification requirements and closes. Daily entry of client and consumer mail correspondence including responses required and forwarding of escalated issues to appropriate staff Manual data entry of new business accounts Mail returns and process recalled accounts Operate computer application system for generating reports and updating information Copy scan, fax and file multiple documents Meet deadlines on a consistent basis Distribute and process incoming mail Review, process and stamp all outgoing mail Requesting, processing and mailing of outgoing documentation A strong sense of teamwork and cooperation with management and coworkers Ability to work independently and demonstrate initiative Accuracy and completeness of assignments Extreme attention to detail essential Proficient in MS Windows and Excel Collections software experience is a plus Other duties as assigned
Requirements
- High school diploma or equivalent
- One year office experience
- A strong sense of teamwork and cooperation with management and coworkers
- Ability to work independently and demonstrate initiative
- Accuracy and completeness of assignments
- Extreme attention to detail essential
- Proficient in MS Windows and Excel
Nice To Haves
- Collections software experience is a plus
Responsibilities
- Accurately transfer client and consumer faxed information to computer system
- Payment processing - physical payments and electronic payment processing
- Documentation of bankruptcies into computer system to include client notification requirements and closes.
- Daily entry of client and consumer mail correspondence including responses required and forwarding of escalated issues to appropriate staff
- Manual data entry of new business accounts
- Mail returns and process recalled accounts
- Operate computer application system for generating reports and updating information
- Copy scan, fax and file multiple documents
- Meet deadlines on a consistent basis
- Distribute and process incoming mail
- Review, process and stamp all outgoing mail
- Requesting, processing and mailing of outgoing documentation
- A strong sense of teamwork and cooperation with management and coworkers
- Ability to work independently and demonstrate initiative
- Accuracy and completeness of assignments
- Extreme attention to detail essential
- Proficient in MS Windows and Excel
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
