Client Support Associate

Witherite Law Group•Dallas, TX

16h•Onsite

About The Position

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family. Position Summary: The Client Support Associate at Witherite Law Group plays a vital role in managing client flow and ensuring smooth case processing from start to finish. This position involves onboarding new clients, collecting necessary documentation, and capturing client information to assess risk. Client Support ensures the timely submission of cases, supports team members in their absence, and actively engages in ongoing training and professional development. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, dynamic environment.

Requirements

High school diploma required; college preferred
Exceptional writing, interpersonal and client service skills
Detail oriented with superior organizational skills and ability to prioritize tasks
Strong computer skills and knowledge of Microsoft Office products
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Excellent organizational skills with outstanding attention to detail
Strong knowledge of MS Office, Outlook, Adobe and the ability to quickly learn case management software – Filevine
Professional appearance and behavior

Nice To Haves

Auto Insurance experience (claims, underwriting or customer service) preferred

Responsibilities

Coordinate client flow and assists in preliminary data entry and document collection.
Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk.
Ensure the timely processing of case submissions.
Support other team members and take calls when other team members are unavailable.
Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms.
Ability to have excellent time management, multi-tasking, and critical thinking abilities.
Must keep all client information confidential.