Client Support Associate

All Points North•Fort Worth, TX

About The Position

All Points North is hiring a Full-Time Client Support Associate Shift: 11:00 pm - 7:00 am | Weekends Required Join our dedicated team and play a key role in delivering exceptional client care and support during evening and weekend hours. We're seeking a compassionate, detail-oriented individual who thrives in a client-facing environment and is committed to supporting our mission of whole-person wellness. Broad Statement of Responsibilities: The Client Support Associate involved in the day to day operations of the client milieu. The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction. The CSA works closely with the Clinical Team and Hospitality Department on special projects as assigned.

Requirements

Able to stand for 8+ hours
Able to squat, bend, kneel, and lift 50 lbs
Able to work with all departments at All Points North
Extensive knowledge of KIPU EMR
Time-management skills
Capable of making good decisions
Ability to handle pressure well
Ability to deal with uncertainty
Valid Drivers License
High School Diploma / GED
2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems
must be able to work and communicate well with people
be adaptable and accept changes quickly and easily
be willing to address conflict appropriately
Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus
Routine mobility to include standing, stooping, bending, lifting, walking and running.
Regularly required to sit and work at a phone/computer workstation
Ability to lift up to 50 lbs.
High moral and ethical values
Willingness to be open to learning and growing
Exceptional communication skills
Basic understanding of medical and clinical terminology
Excellent organizational skills in order to ensure all patient needs are being met
Ability to interact with a wide range of individuals each day
Must possess a valid driver’s license, appropriate references
Appropriate interpersonal/personal boundaries
Maturity of judgment and behavior
Ability to remain flexible to accommodate changes in work schedule

Nice To Haves

Associates in Social or Human Services

Responsibilities

Completes and distributes the daily census and coordinating ongoing improvement of the census and related projects
Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge
Review and aggregate patient outcome and satisfaction data
Setting up KIPU accounts and managing access levels in KIPU
Ensure all EHR are in KIPU and have been signed
Develop and implement clinic policies and protocols
Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
Works to create efficient systems and workflows within the clinic
Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
Works closely with leadership tasks on specialty projects as assigned
Successfully plans and facilitates psycho educational groups.
Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups.
Client Transportation/facility transportation as needed