Client Service Supervisor

SGS • Harrisburg, PA

2d • Onsite

About The Position

Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.

Requirements

• 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience
• 3+ year experience in Client Service or Laboratory Operations
• Effective problem prevention and problem-solving skills.
• Strong written and verbal communication skills necessary to cross multiple disciplines
• Excellent interpersonal and problem-solving skills
• Proficiency with Microsoft and Word/Excel
• Proficiency with LIMS and ASnAP systems
• Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions
• Ability to work independently or with minimal supervision
• Flexibility is required to meet sudden and unpredictable need

Nice To Haves

• 3-5 year experience in a commercial food testing laboratory

Responsibilities

• Oversees all Client Service Receiving, Ambassador and Courier functions as required
• Performs Client Service Receiving, Ambassador and Courier functions as necessary
• Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel
• Coordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposes
• Interface with outside shipping providers to ensure clients requirements are met
• Responsible for vehicle maintenance to make sure vehicles are in proper working order
• Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development
• Schedules personnel to facilitate an efficient operation
• Communicates necessary changes or information to his or her department
• Identifies quality related problems and initiates immediate investigation, corrective action, and follow up
• Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards
• Navigate complex client requests involving multiple projects and sites
• Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods.

Benefits

• SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree